Shipping policy

This delivery information was last changed on 1st September 2023.

Shipping

Orders that are ordered on www.xpnails.com will be shipped out from our UK-based warehouse.

Most orders placed before 12.00 pm (Monday-Friday) are despatched from our warehouse within 1-2 working days.
Express delivery cut-off time is 12pm, subject to your payment being processed and stock availability.

Orders placed after 12.00 pm during the week or at weekends are processed and despatched the following 1-2 working day.
No orders are processed, despatched, or delivered on Bank Holidays or weekends.

Orders leave our premises on a Royal Mail service or may at times be sent via UK Mail/DPD Local depending on order value.

Some of our products are fragile and our expert team of warehouse staff is trained in the best packing methods to protect your order. All consignments will be delivered to your specified 'delivery' address between the hours of 8.00am to 5.30pm Monday to Friday next working day deliveries will be delivered Monday to Friday only.

Any item not received must be reported to us by email 15 days after the order is placed, 21 days for international customers. At this point, we will contact the courier to investigate.

To ensure we offer a safe and efficient service you will be required to be able to accept the goods when the courier attempts to deliver, please ensure you provide a delivery address where someone will be able to accept your order. If for any reason delivery is not possible between the above hours, your order will be taken to the local depot of Royal Mail/DPD Local and a card will be left for you to collect at the local depot.

If you know this second attempt will not be convenient, the card will have details of your local Royal Mail/Parcelforce depot address and offer you the option to collect your order that same day. Depots are open until 7.00pm (Depending On Location) on any weekday. The goods will be held for a maximum of 5 days awaiting collection.

If you are unable to collect your order that day, we recommend that you call the telephone number of the local depot detailed on the card and you can arrange an alternative second delivery attempt. Failure to notify Royal Mail/DPD Local within 5 days of the first delivery attempt your order be returned to X Pro Nails.

Please note that during busy times of the year (e.g. Christmas, Valentine's Day, Mother's Day) there may be a slight delay in the despatch of your order, so please check our homepage for details of 'last date to for delivery' dates and allow extra time to receive your goods.

Please note if any courier could not deliver your goods due to not being able to get an answer or a signature at your property then they will return this back to us, should we get a return then a refund will be issued excluding delivery cost.

Should you have any missing or damaged items from your order this would need to be reported within 24-48 hours after receiving your order.

United Kingdom Shipping

UK Mainland Standard Shipping is Free (Estimated 3-7 working days)

Express Shipping UK Mainland will be £3.99 (1-2 working days)

UK Remote Areas will be £14.95 ex VAT up to 30kg

We cannot be held responsible for postal delays. X Pro Nails is not liable for any consequential loss due to late or failed delivery nor will we refund postage costs.

UK Salon Trade Shipping

Express Shipping UK Mainland will be £3.95 ex VAT (1-2 working days) Free delivery for orders over £75 ex VAT

Fedex/DPD International Shipping Worldwide - Shipping cost and estimated delivery time will be quoted by Fedex/DPD International on checkout.

Duties & Taxes

PLEASE NOTE: Customers are responsible for all Duties, Taxes
and/or VAT (Value Added Tax) or customs fees imposed by their
respective countries when shipping internationally. These taxes
are NOT included in the International shipping fee and orders
will not be refunded because of unwanted additional fees.
Please be sure to check with your local post office to find
out fees before placing an order.

While fabulous nails are well-traveled and we will ship almost everywhere in the world. Shipping rates vary based on weight and distance; estimated cost will be calculated at check out. However, International Orders may be subject to import taxes, customs duties, and fees levied by your country’s customs department upon arrival. The recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. X Pro Nails does not collect duties and taxes, and as smart as we are, we can not predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.