Terms of service
The www.xpnails.com website is owned and operated by KTN International Limited, Registered Office: 1 Wesson Road, Warwick CV34 7BT
See our Contact Us page for our contact details.
These Terms and Conditions govern your use of the www.xpnails.com website and your relationship with X Pro Nails. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the www.xpnails.com website. By using www.xpnails.com you agree to be bound by these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights.
These Terms and Conditions were last changed on the 31st of August 2023.
SHOPPING WITH www.xpnails.com
You can Order Products in the following ways:
- online via this website
When you place an order for a product in any of the ways described above you are offering to buy it for the price stated, subject to these Terms.
When you place your order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you if the Product is not available you will be notified by email.
X Pro Nails may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.
Please note images shown on the website may not be 100% accurate as to the item due to different monitor settings and digital images will not always be 100% accurate, please do not buy if you are not sure what the colour would turn out to be as we do not accept returns for this.
We would recommend you contact us before purchasing so we can supply a photo image of the product.
Shopping as a trade account customer:
By placing an order as a trade account holder or a business customer with X Pro Nails you are confirming that you are not a Consumer for the purposes of the Consumer Credit legislation and for the purposes of Sale of Goods legislation and that you are in business and purchasing the goods for the purpose of that business and not for personal use. If you are a business customer, it is your responsibility to ensure that you are insured for the products that you are using and we reserve the right to ask you for proof of professional status.
By placing an order through our site, you warrant that:
* you are a business and are entering a contract with us in the course of your trade;
* you acknowledge that you are not contracting as a consumer, and so do not have any consumer rights.
* limited warranties on electronics due to commercial use, warranty does not cover wear and tear
PAYMENT
Orders may be processed online.
To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.
Your credit card company may also do security checks to confirm it is you making the Order.
All Order details and invoices will be sent with your goods to the delivery address that you specify at the point of placing your order.
“In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with
Klarna’s own privacy notice.”
PRICE
The price for each Product on www.xpnails.com is shown & paid in UK sterling (GBP).
We always try to make sure that the prices on www.xpnails.com are accurate but errors may occur. If we discover an error in the pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an order is cancelled, any payment made for the Products will be refunded in full.
Customers outside the United Kingdom will have all prices displayed as ex VAT.
Customers are responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee.
You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify. For more information about our delivery charges for despatches to UK addresses click here.
ACCEPTANCE OF YOUR ORDER
There will be no contract of any kind between you and us unless we actually dispatch the products to you. Your order (including payment) is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the product to you. At any point up until then, we may decide not to send the products to you and to give you a full refund. At the moment the goods are dispatched (and not before), a contract will be made between you and us.
DELIVERY AND CHARGES
The cost of packing and delivery is clearly displayed at the checkout for your approval prior to confirming your order.
Most orders placed before 1.00 pm (Monday-Friday) are despatched from our warehouse the same day, subject to your payment being processed and stock availability.
Orders placed after 1.00 pm during the week or at weekends are processed and despatched the following working day. No orders are processed, despatched or delivered on Bank Holidays or weekends.
Our delivery terms can be found on: https://www.xpnails.com/delivery-of-goods/
COMPLAINTS
We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.
We have a simple but comprehensive returns and refunds policy which means that we can get to the bottom of most queries quickly and easily over the phone. For issues that cannot be dealt with immediately, we will endeavour to respond within 24 hours either with a solution or with an expected timescale to put an end to the issue.
If you feel you have a complaint you wish to make please email us at info@xpnails.com or call our customer service team on 0121 296 7388
RETURNS AND REFUNDS
We have a simple but comprehensive returns and refunds policy which means that we can get to the bottom of most queries quickly and easily over the phone. For issues that cannot be dealt with immediately, we will endeavour to respond within 24 hours either with a solution or with an expected timescale to put an end to the issue. If you receive an item from us which is faulty/broken or that you did not order, please contact us via email at info@xpnails,com to inform us within 30 days of purchase and we will arrange a refund including any applicable delivery charges or a replacement. Items that are not in a re-saleable condition can not be refunded.
For more information on Returns and Refunds, please click here.
AVAILABILITY OF PRODUCTS
We try to keep www.xpnails.com as up-to-date as possible but cannot guarantee that a particular Product will always be available. All offers are available while stocks last. If we are unable to supply a Product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it.
PRODUCTS
As images of the products are not always accurate such as nail polish or Gel polish we would advise all our customers to research the product before ordering as we do not accept returns or exchanges for colours not fully match the images supplied by the manufacturer.
AVAILABILITY OF X Pro Nails UK WEBSITE.
We try and offer you the best service we can. But we cannot promise that all our products and services will meet your requirements and we cannot guarantee that www.kiarasky.co.uk will be fault-free. If you find a fault, please let us know by contacting info@xpnails.com
There will be some times when your access to the www.xpnails.com website is restricted to allow for repairs, maintenance or improvements.
LIABILITY OF www.xpnails.com
X Pro Nails website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on www.xpnails.com we will try to correct them as soon as we can. In particular, we are not liable to you for the following:
- Incompatibility of www.xpnails.com with any of your computer or telecommunications equipment or software
- Technical problems or errors or interruptions of www.xpnails.com
- Inadequacy of www.xpnails.com to meet your requirements
- To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to www.xpnails.com
Nothing in this paragraph applies to liability in respect of products sold through www.xpnails.com
Any technical issue occurred on www.xpnails.com when placing orders we reserve the right to cancel the order.
Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.
PROPRIETARY RIGHTS
The content of www.xpnails.com is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of www.xpnails.com on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on www.xpnails.com without written permission from us.
No license is granted to you in these Terms and Conditions to use any trademark or service marks of X Pro Nails
CHANGES
We may update these Terms and Conditions from time to time and these changes will apply to the use of www.xpnails.com. If you do not wish to accept the new Terms and Conditions you should not continue to use www.xpnails.com. If you continue to use www.xpnails.com after the date on which the change comes into effect, your use of www indicates your agreement to be bound by the new Terms and Conditions.
GENERAL
Please read the instructions, manuals and other user documentation that comes with your Products carefully. X Pro Nails is not involved in the manufacture of Products and will not advise on their use or operation or the manufacturer’s guidelines. You are urged to use all Products safely and in accordance with the manufacturer’s guidelines.
X Pro Nails may change or withdraw any part of www.xpnails.com, or may refuse you access to the website at any time if we consider it necessary.
X Pro Nails may also terminate this Agreement and immediately remove, cancel or suspend access to and use of www.xpnails.com upon breach of any part of these Terms whatsoever.
Termination shall be without prejudice to X Pro Nails other rights.
X Pro Nails acts as principal on its own account and not as an agent for you or any other person.
If X Pro Nails does not enforce any provision of this agreement such will not be considered a continuing waiver.
In the event that any part of these Terms is held to be unenforceable, such part will at X Pro Nails option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.
These Terms constitute the full agreement between you and X Pro Nails and may only be amended in writing. They apply to the exclusion of all other terms or conditions of the contract proposed.
Since we are only aiming at www.kiarasky.co.uk in the UK market, we cannot guarantee that it accords with the local laws of any other countries. Use of X Pro Nails and these terms are subject to the laws of England and the jurisdiction of the English Courts.